Privacy Policy
Last updated: 29 September 2026
AHKO Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal information when you visit our website or contact us.
This policy covers information collected through this website and through enquiries made to us. If you go on to instruct AHKO for a Property Health Check, Client Representation or an AHKO Circle introduction, the handling of your information is also covered by the terms of engagement provided to you before that work begins.
Who We Are
AHKO Ltd is the data controller responsible for your personal information.
AHKO Ltd is registered in England and Wales, company number 06089227. Registered office: 51 The Ridge Way, Sanderstead, South Croydon CR2 0LJ.
If you have any questions about this policy or how your data is handled, please email info@ahko.co.uk.
What Information We Collect
We may collect the following information when you submit an enquiry through our website:
- Name
- Email address
- Telephone number
- Property address, property type and location
- Preferred visit date, where relevant
- Any information you choose to provide in your message
We also collect limited technical information through cookies and analytics tools, including your approximate location, device and browser type, and how you use our website.
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Provide information about our services
- Manage and improve our website
- Maintain records of communications
- Comply with our legal, professional and insurance obligations
We do not sell, rent or share your personal information with third parties for marketing purposes. We do not use your information for automated decision-making or profiling.
Legal Basis for Processing
We process your personal information on the following bases:
- Legitimate interests — responding to enquiries, providing our services, keeping business records, and operating and improving our website. We have considered your rights and interests and believe this processing does not override them.
- Steps taken before entering into a contract — where your enquiry leads to a possible instruction.
- Legal obligation — where we are required to keep records for tax, professional indemnity or other legal purposes.
- Consent — for non-essential cookies, and for any marketing communications. You may withdraw consent at any time.
How Long We Keep Your Information
- Enquiries that do not lead to an instruction — retained for up to 12 months, then deleted.
- Enquiries and correspondence relating to work we carry out — retained for 6 years from the conclusion of that work, to meet our professional indemnity insurance and legal limitation requirements.
- Website analytics data — retained in line with the settings of the analytics provider, currently 14 months.
Sharing Your Information
We do not sell your personal information. We may share it with the following categories of recipient:
- Our website hosting provider
- Our email service provider
- Analytics providers
- Our own professional advisers, accountants and insurers
- Specialist contractors, consultants or suppliers, but only where this is necessary for a service you have instructed and only to the extent needed
- Regulators, law enforcement or other authorities, where we are legally required to do so
Transfers Outside the UK
Some of our service providers, including analytics platforms, are based outside the United Kingdom, including in the United States. Where your information is transferred outside the UK, we rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or an adequacy decision.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of how we process your information
- Object to certain types of processing
- Request transfer of your information to another provider (data portability)
- Withdraw consent where consent is relied upon
To exercise any of these rights, please email info@ahko.co.uk. We will respond within one month.
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk, or by calling 0303 123 1113. We would encourage you to contact us first so we have the opportunity to put things right.
Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function correctly and provide information about how visitors use the site.
Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They do not require your consent.
Analytics Cookies
We use Google Analytics to understand how visitors use our website and to help improve its performance. These cookies are only set if you accept them.
Managing Cookies
When you first visit our website, you will be given the option to accept, reject, or manage non-essential cookies. Non-essential cookies are not set unless you accept them. You can change your preferences at any time using the Consent Preferences icon at the bottom left of any page, and you can also control cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of the website.
Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. Any updates will be published on this page, and the “last updated” date above will be revised.
Contact
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights under UK data protection law, please contact:
AHKO Ltd Registered in England and Wales, company number 06089227 Registered office: 51 The Ridge Way, Sanderstead, South Croydon CR2 0LJ Email: info@ahko.co.uk Telephone: 07867 557339
We will respond to enquiries relating to personal data within one month.